Frequently Asked Questions
Everything you need to know about shopping with Lovisa
What is your return policy?
We offer a 30-day return policy for most items, provided they are in original condition with tags attached. For hygiene reasons, earrings and body jewelry cannot be returned unless faulty.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to the carrier's website.
Do you offer international shipping?
Yes, we ship to a wide range of countries globally. Shipping costs and delivery times vary by location and will be calculated at checkout.
What materials are your jewelry made from?
Our jewelry is crafted from various materials including surgical steel, sterling silver, gold plating, and nickel-free alloys. Specific material details are listed on each product page.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later services like Afterpay and Klarna in select regions.
Can I change or cancel my order after it's been placed?
We aim to process orders quickly, so changes or cancellations are only possible within a very short window. Please contact our customer support team immediately for assistance.