Returns & Exchanges
At Lovisa, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for most items. Please note that for hygiene reasons, we cannot accept returns on earrings, body jewelry, or hair accessories unless they are faulty.
Check Eligibility
Ensure your items are in their original condition, unworn, and with all tags attached, excluding restricted hygiene items like earrings.
Locate Your Receipt
Keep your proof of purchase or order confirmation email ready to facilitate a smooth return process in-store or online.
Choose Your Method
Visit any Lovisa store for an immediate exchange or refund, or use our online portal to generate a shipping label for mail-in returns.
Receive Your Refund
Once your return is processed, a refund will be issued to your original payment method within 5 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing